Privacy Policy

Last updated: April 29, 2025

Fynx Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, postal address, phone number, and other similar contact information when you make a purchase or contact us.
• Transaction Information: Purchase history, billing and shipping details, and payment information.
• Technical Information: IP address, browser type, operating system, and cookies.
• Usage Information: How you interact with our website, products viewed, and pages visited.

How We Use Your Information

We may use the information we collect for the following purposes:

• Process and fulfill your orders
• Communicate with you about your order or account
• Respond to your inquiries and provide customer support
• Improve our website and products
• Send you marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our business, such as payment processors, shipping companies, and marketing services.
• Amazon: As an Amazon FBA business, we share necessary information with Amazon to fulfill your orders.
• Legal Requirements: We may disclose information if required by law or to protect our rights or the rights of others.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective immediately upon posting.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].

Return Policy

Last updated: April 29, 2025

At Fynx Limited, we want you to be completely satisfied with your purchase. If you're not entirely satisfied, we're here to help.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned within 30 days of the delivery date

How to Initiate a Return

For items purchased through Amazon, please follow Amazon's return process through your Amazon account.

For direct purchases, please email us at [email protected] with your order number and the reason for your return. We will provide you with instructions on how to return the item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue, which may include a replacement or full refund.

Exceptions

Some items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personal care items (for hygiene reasons)
• Items marked as "Final Sale" or "Non-Returnable"

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected].

Cancellations

If you change your mind before your order ships, please email us as soon as possible at [email protected]. We will do our best to cancel your order.

Questions

If you have any questions about our Return Policy, please contact us at [email protected].

Contact Us

We'd love to hear from you! Whether you have a question about our products, need help with an order, or want to provide feedback, our team is here to assist you.